It is the responsibility of the customer to provide accurate information relating to their vehicle to ensure items being purchased are suitable for the vehicle in question. Concorde Auto Centre will not be held liable for any recommendations made by third parties.
When ordering a product such as tyres or exhausts online, or making a booking for a service or MOT, payment must be received in advance of parts being fitted or services being undertaken at any of our branches.
We retain the right to refuse an order or booking if we feel that you are attempting to do so under dishonesty or fraudulently through the use of stolen payment details. Such activity will result in Concorde Auto Centre contacting the appropriate authorities.
All prices on our website are displayed in pounds sterling (£UK) and are fully inclusive of VAT.
We do our upmost to present accurate pricing and information on our web site, however it may be possible, despite our best efforts, that a price or product/service information may be incorrect. Therefore we may, at our discretion contact you to verify an order and for you to confirm or cancel it.
Replacement of parts. It is often the case that parts are purchased from suppliers which carry a surcharge if the old part is not sent back in exchange. Our prices given on estimates and invoices take this into account and the price you pay includes the old parts being sent back in exchange accordingly.
Should you require the old part please do let us know so we can inform the supplier and in turn add the cost of the old part to your invoice.
Unless otherwise stated, the price of fitting is included in your order confirmation.
If during any work carried out there arises unforeseen additional work, a Concorde Auto Centre sales representative will contact you to confirm you are in agreement of the work and payment for any such additional parts/services will be requested to confirm the acceptance for Concorde Auto Centre to proceed with the additional work to be carried out.
We only accept orders for parts and services from residents living in the United Kingdom.
All work must be carried out at one of our authorised branches. We do not provide a mobile fitting service.
Appointments booked for our range of services, including MOT testing maybe rescheduled to an alternative date and time, allowing for such alternative date/time being available.
Following the guidelines of the Consumer Protection (Distance Selling) Act of 2000, as a customer, you have the right to cancel an order or booking appointment at any time by providing such notice in writing to Concorde Auto Centre. Upon cancellation you will receive a refund.
If the booking for the work (the actual scheduled date to perform the work) is within seven working days of cancellation, this will result in a cancellation fee of £50 being charged to cover the resulting costs and/or losses incurred by Concorde Auto Centre. Should a vehicle be presented to us that is a condition which deems that the work booked cannot be performed we reserve the right to charge for the bay booking time and cost of labour incurred to a maximum sum of £50. Please note that special order parts are non-refundable as we cannot send them back to suppliers once manufactured.
Subject to your statutory rights, it is not possible to offer refunds on any parts that have been used on your car. If you feel that a part which has been fitted by Concorde Auto Centre is faulty, we will offer you a replacement to purchase and the suspect faulty item in question will be returned to the manufacturer for the purpose of checking the item for defects. If it is found to be faulty, we shall refund you in full for the cost of the replacement part. Please note old parts will be often taken in exchange with parts suppliers. You may of course see them before they are returned upon collection of your vehicle upon request.
For Data Protection Act purposes Concorde Tyres and Exhausts Limited is the Data Controller. We will hold and process your personal data for administration and marketing purposes. The information may also be passed to selected third parties, insurers and suppliers, and may be processed outside the European Economic Area (EEA).
You understand that all personal data you supply must be accurate.
You may request a copy of the information held by Concorde Tyre and Exhaust Centres Limited and a charge of £10 will be made to cover our costs.
Concorde Auto Centre likes to keep you up-to-date about its own products and services and those of other companies that might be of interest to you. However, if you prefer not to be kept informed please write to: Data Protection Officer, Concorde Tyre and Exhaust Limited, 4 Phorpres Close, Hampton, Peterborough PE7 8FZ.
For mutual protection, to allow us to continually look at improving our customer service and for training purposes all calls may be recorded including outbound calls made by us to yourself or someone acting on your behalf.
Please note we do not handle cash. For security, warranty and insurance reasons, an invoice must be sent by email and only paid on debit or credit card
We always aim to provide a high standard of customer service. In the unfortunate event that you wish to complain about our service please contact us at the following and we will arrange for the right person to investigate and attempt to address your concerns:
Concorde Auto Centre reserves the right to change, update or amend these terms and conditions without prior notice.
These terms and conditions are governed by the prevailing law in England and Wales.